What is Prepaid Card Inquiry?

Prepaid Card Inquiry is the official online portal to check your FAB Ratibi card balance. It is free to use and does not require registration or an app.

How do I check my Ratibi card balance online?

Go to the Prepaid Card Inquiry portal at ppc.magnati.com/ppc-inquiry. Enter the last 4 digits of your card, your Card ID, and complete the captcha. Your balance will appear instantly.

What is Card ID and where can I find it?

Card ID (رقم تعريف البطاقة) is a unique number different from your card number. It is usually printed on the card carrier, welcome letter, or sometimes on the back of your Ratibi card.

Is Prepaid Card Inquiry free to use?

Yes. Checking your Ratibi card balance through the Prepaid Card Inquiry portal is completely free.

Why is my balance showing zero even after salary credit?

This usually happens when the salary is still being processed. Wait a few hours or check with your HR first before contacting FAB.

Do I need to register or download an app to check balance?

No. You can check your Ratibi card balance directly on the Prepaid Card Inquiry website without any registration or app.

What should I do if I lost my Card ID?

Contact your employer’s HR department first. You can also visit an FAB branch with your Emirates ID for assistance.

Can I use my Ratibi card at non-FAB ATMs?

Yes, but you will be charged AED 2.10 per transaction. It is better to use FAB ATMs to avoid fees.

How do I unblock my Ratibi card if it is blocked?

Call FAB Ratibi support at 600 52 2298 with your Emirates ID. They can help unblock your card after verification.

Can I transfer money from my Ratibi card to my family abroad?

Yes. You can transfer money using the Payit app to over 200 countries or visit authorized exchange centers.

Contact Us - RatibeCardAE

Website: ratibecardae.com Last Updated: May 2026

Get in Touch

We are happy to hear from you. Whether you have spotted something incorrect on this site, want to suggest a topic we have not covered, or simply have a question about the Ratibi card, use the form below and we will get back to you as soon as possible.

Contact Form

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Email Us Directly

If you prefer to email us directly, reach us at:

contact@ratibecardae.com

We aim to respond within 2 business days. Please include as much detail as possible in your message so we can help you more quickly.

What We Can Help With

We can assist with the following types of enquiries:

Corrections or updates to information on this site
Suggestions for new guides or topics to cover
General questions about how this site works
Feedback on the balance check tool or any other feature
Partnership or content collaboration enquiries

What We Cannot Help With

Please note that we are an independent information website. We are not affiliated with First Abu Dhabi Bank (FAB), Magnati or any UAE government authority. This means we cannot help with the following:

Checking your actual Ratibi card balance on your behalf
Accessing or retrieving your card details
Resolving disputes with your employer or FAB directly
Unlocking a blocked card or resetting a PIN
Processing salary complaints or WPS disputes

For any of the above, please contact FAB or the relevant authority directly.

FAB Ratibi Card Support

If you have a card-specific issue, contact First Abu Dhabi Bank directly using the official numbers below.

Ratibi Helpline (UAE): 600 52 2298 available 24 hours a day, 7 days a week
International: +971 2 499 6279
FAB General (UAE): 600 52 5500
Official FAB website: bankfab.com

Salary or Employment Disputes

If your employer has not paid your salary or you have a labour complaint, contact the Ministry of Human Resources and Emiratisation (MOHRE) directly.

MOHRE Helpline: 800 60
MOHRE website: mohre.gov.ae

Filing a complaint with MOHRE is free. You do not need a lawyer or any payment to submit a case.

Response Times

We are a small independent team. We do our best to respond to all enquiries within 2 business days. During busy periods it may take a little longer. We appreciate your patience.